Thank you to all of our family, friends, neighbors, and clients who make our work possible. Thank you for entrusting us with your home during unexpected, sometimes catastrophic events. Thank you for relying on us to provide you excellent service. Thank you for recommending us to others. Thank you for making us a top mitigation and restoration company in our area.
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Thank you so much for your expert service. I will definitely keep your company in mind if I or any of my friends need your services in the future. Everyone was very professional and respectful to my home as well.
"I highly recommend the TRG business for their work because I am very satisfied with the results of the restoration of our home following very destructive water damage. We had the supply line to a toilet in a first-floor bathroom develop a pinhole leak which led to a devastating ruin to our floors in the bathroom which had an electric under tile floor heating system that subsequently shorted out. Our nearby walk in closet, bedroom, living room and hall wood floors buckled before we realized what was happening. This work occurred during the Covid-19 virus and all the workers who helped with the job were careful to wear face masks and/or keep social distance when working or addressing us.
The first job was to remove everything including the cabinets, nearby tub, tile floor, electric floor grid and the buckled wood floors to install heaters for drying the subfloor. They were careful with our property and added a plastic wall at the end of the hall with a large zipper for going in and out. After several days of heaters drying out the subfloors they were then able to remove our furniture from the areas, where the work was then to commence. Our belongings were placed carefully in a POD before the remaining wood floors were pulled up.
I was able to work closely with the manager of the job, Jackie Erley, to make sure that the replacements items such as tile, trim, flooring, and repair painting was satisfactory. She was very responsive to my requests and even met with me at a distance to help me pick out a new bathroom cabinet countertop. That was even though I was paying for it myself as an upgrade to the previous counter. Whenever I noticed an unfinished item which I called to her attention, things were quickly rectified. She spent time with me to make sure that the trim in the bathroom which was added to the tub surround was agreeable. She and Clint were very skilled in their workmanship. The painting crew who came at the end to touch up walls and repaint areas were very professional, and the paint jobs were well done. All debris was removed, furniture replaced, and our home was returned in a beautiful condition."
Water damage is no fun! But this company put my mind at ease. Everyone was very responsive to my phone calls and questions from day one with my initial phone call with Tom the owner, to mitigation with Travor, to repair with Jackie! They worked around my crazy night shift nurse sleep schedule and did quality work! Definitely top notch local company who I would happily use again!
I wanted to take a moment to thank you and Tom and all your employees for a job well done. The flooding of our basement was a stressful event. Your team stepped in quickly, arriving within several hours with the needed equipment to start pumping out our basement. Everyone’s attitude, conduct, and expertise was most professional. I was also impressed with the professionalism and expertise of the subcontractors you hired to repair the various damaged utilities. The electrician, Bill Gibbons, is the best electrician I’ve ever worked with. Also he rearranged his schedule so that we could get emergency power to run the fans and dehumidifiers. All your employees and subcontractors were most cautious when entering our home not to bang into things and cause further damage. This is not to be expected with so much work going on and so many people involved. So thank you and everyone involved for repairing our home in such a professional and timely manner. Please feel free to use this letter as a referral and recommendation for The Restoration Guys.
July 29, 2020